Last updated: January 1, 2025
Cookies are small text files placed on your device (computer, tablet, or mobile phone) by websites you visit. They are widely used to make websites work correctly, to remember your preferences, and to provide information to the website operator about how the site is used.
Cookies are stored either in your browser's memory (session cookies, which expire when you close your browser) or on your device's storage (persistent cookies, which remain until they expire or are deleted by you). Cookies set by the website you are visiting are called "first-party cookies." Cookies set by third parties — analytics providers, payment processors, and similar services — are called "third-party cookies."
Similar technologies to cookies include local storage, session storage, and pixels (web beacons). These work in comparable ways to cookies and are subject to the same consent requirements. Where we use these technologies, we refer to them collectively as "cookies" in this policy.
Rehuman uses cookies on rehuman-uk.com and within the Rehuman platform for the following purposes:
These cookies are required for the website and platform to function. They cannot be disabled without breaking core functionality. No consent is required for these cookies under the Privacy and Electronic Communications Regulations (PECR).
| Cookie Name | Purpose | Duration |
|---|---|---|
| rh_session | Maintains your authenticated session in the Rehuman platform. Required to keep you logged in while navigating between pages. | Session (expires when browser closes) |
| rh_session_persist | Extended session token when you select "Remember me" at login. Allows you to remain signed in across browser sessions. | 30 days |
| rh_csrf_token | Security token that prevents cross-site request forgery attacks on form submissions. Required for account security. | Session |
| rh_cookie_consent | Records your cookie consent decision (accept or decline) to prevent the cookie banner appearing on every page visit. | 12 months |
| __stripe_sid | Stripe session identifier used during payment processing to maintain the payment session. Set by Stripe on the payment page. | 30 minutes |
| __stripe_mid | Stripe machine identifier used for fraud detection on payment transactions. Set by Stripe. | 12 months |
These cookies help us understand how visitors use rehuman-uk.com. The data collected is aggregated and anonymised — we do not use analytics cookies to identify individual users. We use this information to improve the website and the Service. These cookies are set only with your consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users by assigning a randomly generated client ID. Used to calculate visit counts, session counts, and traffic sources in aggregate reports. | 2 years |
| _ga_[ID] | Google Analytics | Maintains the analytics session state. Used alongside _ga to aggregate page-level visit data. | 2 years |
| _gid | Google Analytics | Distinguishes users within a 24-hour window. Used for daily aggregate traffic reports. | 24 hours |
| _gat_gtag_[ID] | Google Analytics | Throttles request rate to the Google Analytics service. Prevents performance degradation from too many simultaneous analytics pings. | 1 minute |
We use Google Analytics 4 with IP anonymisation enabled. This means the last octet of your IP address is zeroed before any processing by Google's servers. We have a Data Processing Agreement with Google Ireland Limited governing the processing of analytics data.
These cookies enable enhanced functionality. They are not required for the core service but improve your experience. They are set with your consent.
| Cookie Name | Purpose | Duration |
|---|---|---|
| rh_ui_prefs | Stores your user interface preferences within the Rehuman platform, such as default view settings, column display preferences, and notification preferences. | 12 months |
| rh_timezone | Stores your detected browser timezone to ensure renewal dates and alerts are displayed in the correct local time. | 12 months |
These cookies are used for application performance monitoring. They help our engineering team identify errors, slow page loads, and service disruptions. Data collected is technical in nature and not used for profiling. Set with consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| sentry-sc | Sentry | Session context token used by Sentry error monitoring to correlate error events to a user session for debugging purposes. No personally identifiable content is captured beyond session ID and anonymised user tier. | Session |
We currently do not use marketing or advertising cookies on rehuman-uk.com. We do not run retargeting campaigns or use third-party ad networks. If this changes, we will update this policy and request your consent before placing any marketing cookies.
When you first visit rehuman-uk.com, a cookie banner will appear at the bottom of the page. You can accept all cookies (strictly necessary plus analytics, functional, and performance) or decline non-essential cookies (accepting only strictly necessary cookies). Your choice will be recorded in the rh_cookie_consent cookie for 12 months.
You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the website footer. This will reset the consent cookie and re-display the consent banner. You can then make a new selection.
Most browsers allow you to manage cookies through their settings. You can typically: view the cookies stored by any website, delete individual cookies or all cookies, block all cookies from a specific website, or block all third-party cookies. Deleting or blocking strictly necessary cookies will prevent the Rehuman platform from functioning correctly — you will be unable to maintain an authenticated session.
Instructions for managing cookies in major browsers:
You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout. This works in all major desktop browsers.
Some cookies on rehuman-uk.com are set by third parties. We have no direct control over how third parties manage their cookies. The relevant third-party privacy and cookie policies are:
Where third parties set cookies on our site, we require contractual assurance from those third parties that they comply with applicable UK and EU data protection law. We have Data Processing Agreements in place with Google Ireland Limited and Sentry Inc.
Our use of cookies is governed by the Privacy and Electronic Communications Regulations 2003 (PECR), as amended, and the UK GDPR. PECR requires that we obtain informed consent before placing non-essential cookies on your device. Strictly necessary cookies are exempt from this consent requirement.
We comply with the ICO's guidance on cookies and similar technologies. The ICO's guidance is available at ico.org.uk/for-organisations/direct-marketing/guide-to-pecr/.
We may update this Cookie Policy as we add or remove cookies from the Service. Material changes — such as adding a new category of cookies — will be communicated by resetting the consent banner so that existing users are asked to make a new consent decision under the updated terms. The "Last updated" date at the top of this document will reflect the date of the most recent change.
If you have questions about our use of cookies or this Cookie Policy, contact us at:
You also have the right to complain to the ICO at ico.org.uk if you believe we have not handled your cookie consent in accordance with the law.